Comments on: Whose Vodafone? http://adprotocol.co.nz/whose-vodafone/ Digital marketing consultancy in Wellington, New Zealand. Wed, 24 Nov 2010 11:17:03 +0000 hourly 1 http://wordpress.org/?v=3.8.1 By: Adrienne http://adprotocol.co.nz/whose-vodafone/#comment-1546 Mon, 16 Feb 2009 22:44:01 +0000 http://www.adprotocol.co.nz/?p=46#comment-1546 thank goodness there is some one else out there having trouble with this new text billing. Im so over it – the first text I recieved on the 8th jan told me my bill was due on the 3rd Jan ! I then have paid Jan dnd now Feb still with the same issues – getting text messages saying that I am overdue! – Hellooo how can I be when my bank statement tells me that Vodafone have the cheques and presented. When I called Vodafone (yes I actually got through to someone) they told me that they dont apply the invoice number that the text to the payment and that it is only for my record. Hmm so you are telling me that I bother to refer on the back of the cheque the reference number you sent me only to ignore it completely and send me messages saying you dont have the payment?” I for one would drop vodafone for this totally rediculous billing idea of theres if there was a choice of other than Telecom… You cant respond to the text message, youcant get through to their call centre and you cant email them without getting totally frustrated on the “MY Account” web site – Vodafone you really dont know customer service

]]> By: Stephen Baugh http://adprotocol.co.nz/whose-vodafone/#comment-1380 Tue, 20 Jan 2009 01:04:08 +0000 http://www.adprotocol.co.nz/?p=46#comment-1380 Oh you have to love Vodafone … last night I was trying to top up my daughters phone. Forgot my password so had to “contact customer service” … first problem … her phone was out of credit.

So I had to do an IOU … then to rub salt into the wounds when I did get through I had to pay $1 to talk to customer service, so that I could reset my password, and only then could I give them more money … grrrr

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